Returns & Exchanges
It is important to us that you are completely satisfied with your purchase. If for any reason you are not completely satisfied, you are welcome to return the item with the following conditions:
- All returns must be made within 14 days of purchase or delivery.
- Product must be accompanied by the original receipt from Mimi, and in unused, salable condition and in its undamaged original packaging.
- A refund will only be issued when accompanied by its original Mimi receipt, and then only to its original method of payment, inclusive of all discounts. We reserve the right to refund a purchase made with cash with a company check. To receive credit to a credit card, the original credit card that was used for the purchase, along with the original Simon Pearce receipt, must be present at the time of the return. Purchases made with a gift card/ merchandise credit will be refunded by gift card only. Shipping charges are nonrefundable.
- Items received as gifts that are accompanied by a Mimi gift receipt and/ or packing slip can be exchanged for product or merchandise credit only, to the value of the exchange inclusive of all discounts applied. Exchanges will be issued on first quality, current stock items only.
- Items that are not accompanied by a valid Mimi proof of purchase can be exchanged for store credit only.
- Sale, discontinued, personalized, custom, research, special order, trunk show, food and gift with purchase items are considered final sale and are not eligible for refunds or exchanges.
- All good products are considered final sale. No refunds/ exchanges permitted unless product is defective.