Shipping & Returns
Your items will usually ship within 1 to 3 business days from the date of purchase.
It will ship via UPS, FedEx or USPS, at our discretion.
We offer free in-store pickup. If you select this as your shipping option, your items will usually be available the same or following day. You will be contacted via the email address you provide at checkout as to when you can pick up your items.
We offer free local delivery to Manchester-by-the-Sea and Beverly Farms, MA. If you select this as your shipping option, your items will usually be delivered the same or following day. We can often arrange free delivery to the surrounding towns upon request. Please contact us for more information.
We cannot ship to Post Office Boxes.
It is important to us that you are completely satisfied with your purchase. If for any reason you are not completely satisfied, we will gladly issue you a refund for the value of the merchandise or exchange your items within 30 days of receipt. Original shipping and handling fees are not refundable.
Returned items must be unused and must be returned in original packaging with any enclosed documentation. Please note that additional shipping charges may apply to an exchange.
Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures the value of the goods.
The cost of returning the item to us is your responsibility.
Delivery charges are only refundable where goods are faulty and a refund is made.
All custom orders, engraving, resized jewelry and sale items are final sales.